Customer Support Specialist

Customer Support Specialist

Love motorcycles? ICON Motosports, located in Portland, Oregon, is looking for a talented Customer Support Specialist to join our team. We seek an individual who will process and respond to ICON customer inquiries utilizing multiple systems and social platforms to provide information while answering every email and phone call with professionalism and accuracy. A successful Customer Support Specialist will demonstrate a genuine interest in our customers and ask the necessary questions to resolve concerns while understanding how ICON can help meet their needs. Customer Support Specialists can present options to our customers to make their experience with us easy and convenient while meeting the customer's needs. Motorcycle riding experience is very desirable.

Basic Qualifications

  • High school diploma or equivalent
  • Minimum 18 months of customer service related experience

Preferred Skills/Experience

  • Strong verbal and written communication skills including speaking clearly, articulately, and accurately while using a pleasant tone and common conversational courtesies.
  • Provide knowledgeable answers to questions about product, pricing, and availability.
  • Work with internal departments to meet customers' needs.
  • Effective problem-solving and negotiation skills.
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
  • Proven time management skills/ability to multitask.
  • Experience interacting positively with unsatisfied customers while maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Processing orders, forms, shipping, and requests.
  • Proficiency with Microsoft Office (Word, Excel, and Outlook) and the internet/social media.
  • Willingness to perform duties as assigned.
  • Zendesk and Sprout Social experience a plus.

Comprehensive benefit package including Health, Dental, Vision and Prescription Drug Coverage, 401(k) Plan, Paid Holidays, Vacation Pay, Personal Absence Days, Life insurance available.

This position is NOT remote. Our office is located in Portland, Oregon.

Nothing in this job description restricts ICONs right to assign or reassign duties and responsibilities to this job at any time.

LeMans Corporation DBA Icon Motosports is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. LeMans will only employ those who are legally authorized to work in the United States for this opening.

This company participates in E-Verify

Notice to California Employees and Prospective Employees

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